Common questions.
The ones we hear most often. Each service has its own FAQ too — linked from the bottom of this page.
Pricing & scope
How do you price projects?
Fixed-scope, fixed-price for every build. After a scoping call we write a one-page spec with a single number on it. We don't bill hourly and we don't add scope mid-project — if the scope changes you either sign a small addendum or we park it for a follow-up.
What does a typical project cost?
Audit sprint £2,500 fixed. Integrations from £6k. Workflow builds from £8k. Internal tools from £12k. AI builds from £15k. Most builds land somewhere in £8k–£40k. Bigger jobs are scoped accordingly.
Do you offer retainers?
Yes — the Partner retainer starts at £2,400/month and covers ongoing tuning, net-new features, and priority access. Most clients take a retainer for the three months after launch and decide from there.
Process & timeline
How long until we go live?
2–10 weeks depending on the shape. Audit: 2 weeks. Integrations: 2–6 weeks. Workflow builds: 3–6 weeks. Internal tools: 4–10 weeks. AI builds: 4–8 weeks. Fixed timeline once scoped.
What does your team look like?
Two to three engineers per project, depending on shape, plus a project lead. Same team start-to-finish. No subcontractors. No account managers between you and the builders.
How involved do we need to be?
One executive sponsor available for a weekly 30-minute review, plus access to the team(s) doing the work for ~2–3 hours per week during scoping. After scoping, ~1 hour/week is plenty.
Tech & tools
What tools do you use most?
n8n, Make, Zapier (for orchestration). Supabase, Postgres, Cloudflare (for data & serverless). Next.js + Vercel (for internal apps). Claude, OpenAI, Anthropic models (for AI). Stripe, Xero, HubSpot, Slack, Airtable, Notion (where you already use them).
Will you work in our existing stack?
Yes — that's the default. We push back only when a tool is genuinely unfit for the job, and we'll explain why before we suggest anything else.
Do we own the code?
Yes, fully. We work in your GitHub from day one. Every commit is yours. If we get hit by a bus, a competent web developer can pick it up.
AI questions
Which LLM do you use?
Whichever fits — usually Claude or GPT for heavy reasoning, smaller open models for high-volume classification. Builds are model-agnostic so a config change swaps one for the other.
How do you stop hallucinations?
Context layers that ground the model in real data, confidence thresholds, eval harnesses with golden test sets, and human queues for low-confidence cases. We never put a raw LLM in front of a customer.
What do AI builds cost to run?
Token spend varies wildly by job. Typical: £100–£800/month. We size it in design and itemise it on your bill so there are no surprises.
Working with us
Where are you based?
UK-based, working UK hours. Remote-first. Happy to come on-site for kickoff and key reviews if you're in or near London.
What sectors do you work in?
B2B SaaS, fintech, e-commerce, food & hospitality, professional services, devtools, marketplaces. We're careful in regulated spaces (healthcare, gambling, insurance) and will tell you on the call if we're the right fit.
What if it doesn't work?
Then we fix it. Every build comes with a 30-day support window. If the build doesn't hit the goals we wrote into the scoping doc, we keep working until it does — at our cost.
Not sure where to start? Take the 5-minute audit.
11 questions, your automation score, an estimated time-loss number, and three personalised recommendations. No email needed to see your results.
Got a different question?
Ask away. We'll come back within a working day.